Indeemo is used across every industry and sector by Consultancies, Brands and Academic Institutions. Scroll down for a sample of Customer Reviews from G2 Crowd, Capterra and GetApp.
"Fantastic research platform."
What do you like best about Indeemo?
The platform is very easy and intuitive to use even for researchers that are less experienced with online research. It offers diverse advanced features like consumer journey mapping which create rich and insightful learnings. And the Indeemo team is extremely customer-oriented, is always reachable and offers great support.
What do you dislike about Indeemo?
There is nothing that I really dislike about the platform. The price of using the platform is comparably high - but therefore you get innovative features and great support. So nothing to complain about.
“Customer centric service focused on making our lives easier”
The customer service is exceptional. What I appreciate most is that they sincerely listen to our needs and responds with agility.
They recently launched amazing AI capabilities that has transformed the use of Indeemo for us from a qualitative data collection tool to an end to end qualitative analysis and insights tool.
The new features have made our lives significantly easier and faster when having to work through lots of qualitative feedback, finding themes and building video reels.
What do you dislike about Indeemo?
I can't think of anything that I do not like.
“Great features and fantastic customer service”
Pros:
The platform is great. Easy to set up, moderate and has some great analysis tools. However, what stood out the most was the customer service. [sensitive content hidden] and the support team were super responsive and we’re always happy to help with any questions/issues.
Cons:
The media/data download process is complicated and long. A big opportunity for improvement. Breaking down data into segments was also complicated and it made analysis a bit harder.
“Great partner, great product, amazing customer support”
Pros
What I like most about Indeemo is the ease of use.
They consistently check-in with clients, continuously monitor user feedback, and, as necessary, make improvements/upgrades that allow for a more efficient and effective for experience. The new DIY functionality that allows us to program our own task lists for projects.
Cons
The ONLY thing I think would improve my experience is the ability to decide which way my bulk media exports. It would be helpful to be able to download by task instead of by respondent sometimes. Other than that, there is nothing I can think of to improve my experience.
“Indeemo should be part of all Qual Research!”
I am having so much success with indeemo. I feel very confident to try new things because the team is always there for me and my clients.
Pros
It is so easy to build and use it. I particularly love the ability to filter the data in so many ways. I also feel it adds so much value to every qualitative research.
Cons
I love the word cloud but I wish there was a way to customize the choice of words to eliminate the 'noise'. But that is a small thing not to like.
“Great research tool and a well designed platform”
Pros
I appreciated the easy-to-use platform, which made the qualitative research painless in both conducting and analyzing.
We were able to cover more of the "real-world" phenomenon our client's customers experience.
The AI tool, which was in beta during my use, was also effective and made it more efficient to find more insights.
Cons
I think it would be great if there was a way to have more data visuals connected to the other platform features, such as the tags and notes. Especially if it could be overlayed with the journey map.
Client Testimonials
Hear what our customers say they value about partnering with Indeemo.
Kingfisher PLC
Beano Brain
Manchester Metropolitan University
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