Immersions are a qualitative research technique that involves deeply engaging with participants or their environments to gain firsthand, contextual insights into their behaviours, experiences, and emotions. Unlike surface-level research methods, immersions prioritise understanding the “why” behind actions, enabling researchers to uncover hidden motivations, unmet needs, and cultural or situational nuances that influence decision-making
Read MoreConsumer purchasing journey really has evolved dramatically, mirroring the changes in technology and consumer behaviour over the past three decades and more. Today, understanding this complex journey is crucial for market researchers, customer experience experts, and consumer insights teams. This evolution underscores the importance of adopting and leveraging new technologies to capture the multifaceted nature of consumer purchasing behaviour, particularly as we witness the shifting preferences of younger generations like Gen Z and Gen Alpha towards omni-channel shopping experiences.
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