Delving into the patient experience through journey mapping offers invaluable insights for enhancing healthcare delivery. This beginner-friendly guide takes you through the fundamentals of patient journey mapping, providing a fresh perspective on capturing the essence of patient interactions with healthcare systems from start to finish.
Read MoreOur understanding of the patient journey had already become increasingly complex. Tele-health and digital health services have disrupted the traditional modes of patient flow. Patient journey mapping involves a set of tools and techniques that can can help our understnading of this non-linear process with positive patient experience outcomes
Read MoreUser research is a vital component of UX and design. In the world of user experience, the strands of research that precede innovative design and improvements to products and services, provide a holistic and transparent view of the human behind the user. User research not only precedes design, but increasingly, insights are required for an iterative and agile UX project.
Read MoreEmployee Experience (EX) Research, involves the tools, techniques, and strategies adopted by EX management and researchers to first uncover insights into the lives of the employee - and second, to leverage these insights for improvements to employee experience standards and processes.
Read MoreJourney Mapping has become a key player in helping CX management deliver the best customer experience. We have begun to see an increase in the adoption and need for a journey mapping tool to be integrated into the CX toolkit. Feedback from clients has highlighted a range of benefits resulting from this integration.
Read MoreThe agile nature of mobile ethnography mean that it is a powerful methodology for remote Journey Mapping research that virtually immerses researchers in the real world context of their participants.
Read MoreThis article walks you step-by-step through the process of co creating the journey mapping process by leveraging the power of mobile ethnography.
Read MoreMobile ethnography can give UXers a more robust source of relevant data when creating journey maps helping you to better understand user’s needs
Read MoreMobile Ethnography is an agile, design research methodology that can inform your journey mapping & service blueprint design, supporting digital transformation at your organisation.
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